At Grade Will authorize return request up to 30 days from date of delivery providing the material came from us,
and is new and resalable condition.
Returns are subject to a 10% restocking fee for product that is able to be shipped parcel and a 20% restocking fee for products that must be shipped LTL. A 50% fee will apply to your balance if the product arrives to us in a damaged condition, shipping charges are non-refundable you were responsible for the return freight and shipping cost.
Allow 7 to 10 Business days from the date that you ship the item back to us. Within 48 hours of the return we will inspect the product and process your refund and we will email you confirmation at this time verifying the return was received and processed, from there your financial institution will credit your card within 2 to 10 business days.
Damage or Defective
Please release back to your products and packages within two days of receipt, you may email us or text us with any damage that you incur any regularities with our shipment, we will provide a replacement or four refund to you which ever you prefer. We cannot except shortages or damages past seven days of receipt of merchandise.
We would love to hear from you. Please use the contact form here, or call us at the number below. We will follow up with you as soon as possible.